The crew mobile app

Crew open the Meridian app and sign in with their work email and a 6-digit code we email them. They must first be invited from the dashboard (Crew → Invite crew).

The app shows each crew member’s schedule and job details, lets them clock in and out with GPS, capture job photos, collect a customer signature, and review their earnings — all synced back to the dashboard in real time.

On a job they’re assigned to, crew see “Start job” and “Mark complete” buttons right on the job detail screen — no office role or extra permission needed. Starting moves the job into progress; completing moves it to done and can trigger your review-request automation, exactly as if an office user had made the same move from the dashboard.

Crew can only ever move THEIR assigned jobs, and only between these two steps — money and office moves like invoicing or marking a job paid always stay dashboard-only. If your workspace uses a custom workflow, the app maps “start”/“complete” to whichever of your own states comes next; if no such move exists from the job’s current status, the buttons simply don’t appear.

Two one-taps on the job screen: “On my way” texts the customer that the crew member is en route (with an optional ETA — 10/20/30 minutes), and “Text pay link” sends the customer the job’s invoice pay link with the balance due, so payment can happen before the truck leaves the driveway.

Both texts send from your business’s own sender identity, are rate-limited against accidental double-taps, and require an invoice that’s actually been sent — if the customer has no phone on file or there’s no payable invoice yet, the app says so plainly instead of pretending.

Customers can text back: replies appear in the dashboard’s Messages as a two-way conversation, with unread badges and a notification to your team when one arrives.

Photos can be labeled Before or After when captured, and they show up grouped on the job in the dashboard — useful for damage disputes, move-out deposits, and your marketing gallery.

If Settings → Field evidence has “require a completion signature” turned on, a job can’t be marked complete until a customer signature has been captured — the app prompts the crew for it instead of failing.

Job checklists appear on the job screen; crews check items off as they work. Completing with unchecked items shows a warning but never blocks the job.

Where the trade requires it (pest control, lawn treatment), crews can also log chemical applications from the job screen — product, quantity, target pest, sites, and applicator license. The office can export the full log for a date range as a CSV under Reports → Chemical log.

Under Profile → Time off, crew request time off right from the app: pick a first and last day off (the same day for both is a single-day request) and add an optional reason, then submit. The request goes to the office for a decision — there’s no separate approval app to check.

The same screen lists every request the crew member has made, each with a status — Pending, Approved, or Denied — so they can check back any time without asking. Someone not yet linked to a crew record sees a plain “not on a crew roster” message instead of the form.

The crew app shows your brand, not Meridian’s. Your primary color from Settings → Branding themes the app interface, and every noun follows your terminology — rename “Job” to “Visit” and that’s what your crew reads. The color and labels come from your workspace automatically; crew don’t set anything up on their device.